John “J.D.” Keller has been appointed regional vice president for Comcast’s Twin Cities Region. In this role, Keller is the top executive responsible for customer experience, sales, operations and financial performance for the region. Keller reports to Steve White, President of Comcast’s West Division, and oversees regional operations serving nearly 600,000 customers and managing more than 2,400 employees.
Keller comes to Comcast from ADT Security Services, where he worked for 22 years. He served in several senior leadership roles, including Vice President, Sales and Operations, directing the company’s largest region with $1.5 billion in revenue and more than 4,000 employees. His teams consistently improved the customer experience, increased J.D. Power scores and employee satisfaction while growing the business. Keller began his career working in call center operations for Dean Witter.
“Comcast has evolved into a leading media and technology company, offering innovative products that make life simpler and delivering superior customer service, and I am excited to join the team,” said Keller.
“J.D. brings to Comcast a strong operations background and deep experience in leading large organizations, while consistently delivering exceptional results through focused execution,” said White. “With broad functional experience and a commitment to the customer experience, J.D. will be a valuable addition to our leadership team and the Twin Cities Region.”
A native of Utah, Keller earned a bachelor’s degree in communications from the University of Utah and a master’s degree in business administration from the University of Phoenix.